Peloton Tread Stuck On Firmware Update –  How to Fix

Are you a proud Peloton bike or treadmill owner, excited to keep up with your fitness goals through the latest updates, only to be frustrated by a stuck download process?

You’re not alone! Many Peloton users have experienced the same issue; we are here to help you fix it.

In this article, we will explore common problems related to Peloton updates and provide a step-by-step troubleshooting guide to get your Peloton back up and running smoothly.

Peloton Tread Stuck On Firmware Update

Understanding Peloton Updates and Downloading Process

When Peloton releases new updates, they are designed to improve your bike’s or tread’s functionality and user experience.

However, sometimes the downloading process can stall or fail, leaving you stuck on the update screen.

There can be various reasons, such as an unstable internet connection, outdated firmware, or a faulty Peloton device.

Troubleshooting Network Connection Issues

If your Peloton bike is stuck on downloading an update, the first thing to check is your home network connection. Ensure that your bike is connected to a reliable Wi-Fi network.

If you’re experiencing issues with the Wi-Fi connection, try restarting your router and other network devices. It’s also essential to check if any other device in your household is causing the downloading process to stall.

If you encounter poor Wi-Fi connectivity, consider using an ethernet cable for a stable connection.

Checking for Firmware Updates

Sometimes, an outdated firmware version can cause issues with downloading updates. Check if a new firmware update is available for your Peloton bike or tread.

Updating to the latest firmware can often resolve compatibility issues and improve the overall performance of your device.

Restarting Your Router and Network Devices

Restarting your router and other network devices can help in refreshing the connection and resolving any temporary issues.

Unplug your router, wait for a few seconds, and then plug it back in. Afterward, restart your Peloton bike and check if the update process resumes normally.

Ensuring Stable Internet Connection

A reliable internet connection is crucial for seamless updates. If you’re facing frequent download issues, you may want to check if your Wi-Fi network is working properly.

Ensure that all your devices connected to the same network are working correctly, and that there’s no internet outage.

Updating Peloton Device Software

Sometimes, the solution to a stuck update is as simple as manually updating your Peloton device’s software.

Check the software version and compare it with the latest updates on Peloton’s servers. If you find a newer version, try installing it, as it might fix the problem.

Resolving Common Update Issues

Here are some common issues you might encounter during the update process and how to fix them:

Battery Issues: Ensure that your Peloton bike has sufficient battery before initiating an update. Try charging your bike and then attempt the update again.

Poor Wi-Fi Connectivity: If your Wi-Fi connection is weak or unstable, consider moving your bike closer to the router or using a Wi-Fi extender.

Network Connection Problems: If you’re experiencing network-related issues, contact your internet service provider for assistance or consider upgrading your internet plan for better performance.

Performing a Factory Reset on Your Peloton Bike

If the previous steps didn’t resolve the issue, you can try resetting your Peloton bike to its factory settings.

This can help in fixing any software-related glitches that might be hindering the update process.

To perform a factory reset, go to the settings menu on your bike, navigate to “Device Settings,” and select “Factory Reset.” Remember that this will erase any personal data, so it’s advisable to back up your settings before proceeding.

Contacting Peloton Customer Support

If you’re still stuck downloading the update despite trying the above steps, don’t hesitate to contact Peloton’s customer support.

Their team is well-equipped to assist you in troubleshooting the issue and finding a solution. Before contacting them, have all the necessary information about your bike and your problem.

My Peloton is still stuck on downloading the update after I checked my network connection. What else can I try to fix it?

If your Peloton is still stuck on downloading the update after checking your network connection, there are a few additional troubleshooting steps you can try:

  •  Make sure that no one else in your household is using a large amount of bandwidth, as this can affect the download speed of your Peloton update.
  • Try charging your Peloton tablet or device fully before attempting the update again. Low battery levels can sometimes cause the update process to stall or fail.
  • If none of these steps work, you may need to contact Peloton customer support for further assistance. They will be able to provide additional troubleshooting steps or arrange for a technician to assist you.

How long should I wait before giving up on the update and trying to fix my Peloton?

It is recommended to wait at least an hour before giving up on the update and trying to fix your Peloton.

Sometimes, updates can take a while to download and install, especially if there is a high demand on the Peloton servers.

If you have been waiting for more than an hour and your Peloton is still stuck downloading the update, you can try the previously mentioned troubleshooting steps.

Is it common for Peloton devices to get stuck on downloading updates?

While it is not extremely common, there have been instances where Peloton devices have experienced the frustration of getting stuck on downloading updates.

This can happen due to various factors, such as network connectivity issues or issues with the update server. However, Peloton is constantly working to improve their software updates and minimize these occurrences.

Can a problem with my home network connection cause my Peloton to get stuck on a firmware update?

A problem with your home network connection can potentially cause your Peloton to get stuck on a firmware update. Peloton devices need a reliable internet connection to download and install updates.

If your home network connection is weak or intermittent, it may prevent the update from completing successfully. Therefore, it is important to check your network connection first if you encounter issues with a firmware update.

Is there anything else I can try to fix my Peloton if it is stuck on downloading an update?

Yes, if your Peloton is stuck on downloading an update, there are a few additional things you can try:

  •  Make sure no one else in your household uses a large amount of bandwidth while the update is in progress.
  • Disconnect and reconnect your Peloton from your home network.
  • Ensure that your Peloton is placed in an area with a strong Wi-Fi signal.
  • Try connecting your Peloton to a different Wi-Fi network to see if that resolves the issue.

If none of these steps work, contacting Peloton customer support would be the next best option.

Can a Peloton bike also get stuck on downloading an update?

Yes, a Peloton bike can also get stuck on downloading an update, just like the Peloton tread. The steps to fix the issue are generally the same, including checking the home network connection, restarting the bike, and contacting customer support if necessary.

How can I prevent my Peloton from getting stuck on downloading updates in the future?

While there is no foolproof way to prevent your Peloton from ever getting stuck on downloading updates, there are a few things you can do to minimize the chances of it happening:

  • Make sure that your home network connection is stable and reliable.
  • Keep your Peloton tablet or device charged to prevent any issues related to low battery levels during updates.
  • Regularly check for and install any available software updates for your Peloton, as these updates often include bug fixes and performance improvements that can help prevent issues.
  • If you do encounter issues with an update, promptly contact Peloton customer support for assistance.


Dealing with a Peloton bike that’s stuck on downloading an update can be frustrating, but rest assured that there are troubleshooting steps you can take to resolve the issue.

By following the appropriate steps and ensuring a stable internet connection, you’ll be able to enjoy the latest updates and enhancements for an even more satisfying workout experience.

And if you need further assistance, don’t forget that Peloton’s customer support is always available to help.